FAQ's

Frequently Asked Questions

How can I contact Bodega Bag?

You can email us at support@Bodegabag.com and our customer service team will be happy to assist you.

Customer service hours: Monday to Saturday — 9:00 AM to 4:00 PM (Pacific Time)

How does the Bodega Bag fit / hold up?

The Bodega Bag is made from durable Oxford fabric and is designed to hold groceries, laundry, beach gear, and everyday essentials in one bag. It also flips over to double as a waterproof mat or blanket, so it works whether you're headed to the store, the park, or the beach.

Do you ship worldwide?

We currently ship within the US. [Confirm with your fulfilment setup if you also ship internationally.]

Can I change or cancel my order?

We begin processing orders immediately. If you need to change or cancel your order, contact support@Bodegabag.com as soon as possible. All changes or cancellations are subject to customer service approval and may not be possible once processing has begun.

What payment methods do you accept?

We accept:

  • VISA
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Diners Club

When will my order be processed?

  • Processing Time: 1–3 business days
  • Dispatch occurs the following business day after processing
  • We do not process or ship orders on weekends or public holidays

During busy periods or holidays, processing may take slightly longer.

How long will it take to receive my order?

Typical delivery times:

  • 4–6 days under normal demand
  • Up to 14 days during busy periods or seasonal peaks

Tracking may take up to 3 business days to update after dispatch.

What if I don't receive my order?

If your order has not arrived within 30 days of being shipped, you may be eligible for a refund. Please contact our support team with your order number.

Will I be charged customs or taxes?

No. All applicable sales tax is calculated and included at checkout. There are no additional customs fees for orders shipped within the US.

How do I return an item?

We offer 30-day returns. To request a return, email us at support@Bodegabag.com with your order number. Do not send items back until you receive instructions from our customer service team. Approved returns must be sent via tracked delivery, and tracking details must be provided for processing.

What if the item I received is defective, incorrect, or damaged?

Please contact us immediately. Include:

  • your order number
  • photos or videos of the issue
  • a brief description of the problem

We will review your case and offer an exchange or refund based on our policies.

When will I receive my refund?

If a refund is approved:

  • Refunds are issued to your original payment method
  • Card refunds typically take 7–10 business days to appear, depending on your bank
  • If you have not received your refund, contact your bank or card issuer first, as posting times vary

Refunds are subject to approval and reviewed at the discretion of the Bodega Bag customer service team.